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Archive for February, 2010

The Buzz On Google Buzz

Wednesday, February 10th, 2010

google-buzz

Usually when a company launches a new product or makes a big announcement – their competition will be supportive. They want to support the advancement of the industry and remain relevant to the consumers. It makes for good PR. So naturally, it’s unusual to hear something from the other end of the spectrum – which is exactly what has happened with Google Buzz (a new social networking tool that is similar to an RSS feed for all your social networks).

Microsoft and Yahoo! have made their thoughts known on the new service with claims that they’ve been offering the same services for years. It wasn’t even an hour after the launch of Buzz when Microsoft came forward with the statement, “Busy people don’t want another social network, what they want is the convenience of aggregation. We’ve done that. Hotmail customers have benefited from Microsoft working with Flickr, Facebook, Twitter and 75 other partners since 2008.”

Yahoo! made a comparable statement saying that they’ve been offering similar social features for a year and half through Yahoo! Updates. They also claim that Google ripped of the name “Buzz” from their Digg-like article recommendation service.

With all the attacks being launched at Google over this new product, you may be wondering what the implications of Google Buzz actually are. It does sound a lot like other social media products such as FriendFeed which Facebook acquired last summer. There are certainly no shortage of social media services out there – and some web design companies are even selling social media software to let you create your own MySpace or Facebook network – something we advise highly against. (You already have the platform with Facebook, and it has over 300 million users. You’re not going to be able to build a network with those resources – use what is out there to help your business grow. You’ll reach more people and be more successful at doing it.)

Could Google Buzz make sense of the social media landscape that is completely unorganized? In theory, perhaps… but in practice?

The ability to combine together the Google Buzz location feature with other social networking tools – it definitely comes on strong. However, is the integration with Gmail something that provides security concerns for potential users? And do you want someone knowing your location all of the time? These are important questions. It’s important that if you decide to use Google Buzz – you make sure the settings are what you want them to be.

Check out the official Google Buzz video below:

Have questions about social media marketing? Give us a call at 404.228.5167 or email our social media expert Emma Loggins.

Article By: Emma Loggins

Reputation Monitoring And Why It’s Important

Friday, February 5th, 2010

Social media and blogging have completely changed how we interact with one another. It all started when the casual internet user discovered that freeing feeling of blogging about their day-to-day experiences – being able to vent about bad restaurant experiences or how much they loved their new digital camera. Now everyone takes part in these social activities – tweeting and blogging their recommendations away.

The average rule of thumb is that for every person that has a bad experience – that person will tell between 6 and 10 people. The average person on Twitter follows 100 people. Negative comments can have a much farther reach in the digital space than in a one-on-one environment.

We’ve all been influenced by our peers when it comes to decisions we make – even something as simple as where we choose to go for dinner. Someone suggests a place, but instantly it pops into your head that your friend blogged about her experience saying that place had horrible service. You automatically rule this restaurant out – even though you haven’t been there.

What could this restaurant have done to have rectified this situation? Simple, they could have addressed the issue straight on. Replied to the blog post saying how sorry they were – asked for a second chance and offered a 10% discount or free appetizer for their next visit. If you saw the restaurant’s reply on your friend’s blog – wouldn’t you be impressed that they cared enough about their experience to reply and try to make things right?

Do you know what people are saying about your company online? Do you like what they’re saying? 34% of bloggers post opinions about products and brands, and 78% of consumers trust peer recommendations. Only 14% have said they trust advertisements.

There are over 200,000,000 blogs online, and 54% of bloggers post content or tweet daily. In fact, 25% of search results for the world’s top 20 brands are links to user-generated content. Even though you might not like it, it’s very possible that these bad reviews can show up when someone is searching for your company. Address these reviews head-on. Show that you care about your customer’s experience.

Don’t feel like you should only comment on the negative reviews as well. Comment on the positive reviews as well. Thank your customers for coming by or for letting you assist them with your services. One-on-one attention in a world that is fast paced and cluttered with fancy advertisements stands out. If you feel important to a company – and feel that they listen to you – you’re going to be a repeat customer.

LNP Studios offers online reputation monitoring services that will keep you informed about what people are blogging, tweeting, and facebooking about your company. We’ll let you know the good and the bad, so that you can see what’s working and what isn’t. And if there is something negative being said, it will be brought to your attention so that you can do something in a timely manner.

Call us (404.228.5167) or email us (at Emma@lnpstudios.com) today for more information!

Article By: Emma Loggins